Terms and Conditions ("Terms")
Last updated: 27th June 2020.
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Ovatu online booking service (the "Service") operated by Abrosia Therapies Pty Ltd ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Cancellation Policy/No Show Policy
1. Cancellation/ No Show Policy for Therapy Appointment
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment.
Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment schedule.
If an appointment is not cancelled at least 4 hours in advance you may be charged a 50% cancellation fee; this will not be covered by your insurance company for claimable services.
2. Scheduled Appointments
We understand that delays can happen however we must try to keep the other patients and therapists on time.
If a patient turns up 15 minutes past their scheduled time we may have to reschedule the appointment or shorten the treatment time due to subsequent appointments. Full payment for the booked appointment time will be required in the event of late arrival.
4. Outstanding Account balances
We will require that patients maintain zero balances and payment is required in full upon completion of treatment.
In the event of no show or late cancellations, a payment request will be sent via email and payment will be required prior to confirmation of further bookings or receiving further services by the practice.
Patients who have questions about their bills or who would like to discuss a payment plan option may call and speak to us about their account and concerns.
Patients will be issued a receipt upon payment of the account for their records.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Abrosia Therapies Wellness Clinic, specifically the OVATU online booking application and OVATUYOU app.
Abrosia Therapies Pty Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Abrosia Therapies Pty Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Reasons for Termination may include; but not limited to are: repeated failure to attend for a booking (no -show), abuse of the services and online systems through malicious intent and unacceptable behaviour towards therapists, staff and other clients.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us at firstname.lastname@example.org or call (03) 8375 0361 to talk to an Abrosia team member.